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Warranty

GENERAL:
Trextar products are warranted to be free from defects in materials and workmanship for a specific time period as set-out below in the ("Warranty Period"). Warranties extend only to the original purchaser of a Trextar Ebike product.
Trextar Factory warranty is restricted to parts only. Labour charges will be borne by the bike owner.
The relevant Warranty period commences on the original date of purchase. Within this period, Trextar Ebikes will at it's sole option, repair or replace any products or components which fail in normal use. With the exclusion of labour, such repair or replacement of parts will be made at no charge to the customer, provided that the customer shall be responsible for any transportation costs.
 
EXCLUSIONS:
This warranty does not cover failures due to normal wear, abuse, misuse or neglect. (including but not limited to the use of abrasives, moisture, corrosion, or any adverse reaction due to improper storage or use habits.)
Improper maintenance or failure to follow maintenance guidelines and/or instructions.
Failure to operate the product in accordance with the owners manual or any other additional instructions or information provided at the time of purchase or in subsequent communications with the original purchaser.
Accident or unauthorized alterations or repairs made or attempted by others.
Components subject to wear but not limited to: chargers, batteries, cosmetic components, belts, brake parts, bulbs, tires, filters, windshields, seats and discoloration from ultraviolet light. Products missing the model and/or serial number identification label will void this warranty.

REPAIRS: Repairs have a 60 day warranty. If the defective product is still within the Warranty Period, then the new warranty is 60 days from the date of repair or to the end of the original Warranty Period, whichever is longer.

DISCLAIMERS:
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER ORAL OR WRITTEN (OTHER THAN STATED HEREIN) AND WHETHER EXPRESS IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY, THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM PROVINCE TO PROVINCE.
IN NO EVENT SHALL TREXTAR EBIKES BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE MISUSE OR INABILITY TO USE THE PRODUCT OR FROM DEFECTS IN THE PRODUCT. THE EXCLUSIONS IN THIS PARAGRAPH SHALL NOT APPLY IN JURISDICATIONS WHERE APPLICABLE LAW DOES NOT ALLOW FOR THE EXCLUSIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. IN SUCH JURSIDICTIONS, THIS PARAGRAPH SHALL NOT APPLY, BUT THE REMAINING PROVISIONS OF THIS DOCUMENT SHALL REMAIN VALID.
 
Trextar retains the exclusive right to repair or replace the product or offer a full refund of the purchase price at it's sole discretion. SUCH REMEDIES SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.

CUSTOMER RESPONSIBILITIES: In additional to complying with all suggested maintenance guidelines and instructions, customers obligations shall include but shall not be limited to:  operating the product in accordance with the owner's manual or any additional instructions or information provided at the time of purchase or in subsequent communications to the purchaser from time to time, exhibit reasonable care in the use, operation, maintenance, general upkeep and storage of the product. Failure to comply with these requirements will void any applicable warranty.

LIST OF APPLICABLE "WARRANTY PERIODS": The following list contains the applicable Warranty Period for your Trextar Product.
  1. 2 YEAR: Complete bike frame.
  2. 1 YEAR: All electrical and mechanical parts.
  3. 14 DAYS: Trextar Chargers & batteries. All defective batteries, will be replaced during this 14-day Warranty Period.
  4. 60 DAYS: Additional Warranty Period of 60 days will apply to adjustments and replaced parts.
As the Warranty Period runs from the date of purchase and NOT from the date that the product is delivered, opened, assembled or first used, please ensure during this time period that your product or component has been assembled and tested for correction operation regardless of when you intend to actually use it. Claims made after the Warranty Period has expired will not be honored.
 
EXTENDED WARRANTY:
Your dealer may offer an extended wrap around warranty, ask for details.
 
PROOF OF PURCHASE/DOCUMENTATION:
Warranty coverage is conditional upon the original purchaser furnishing Trextar Ebikes or it's authorized third party service provider if applicable, with the original sales receipt or other adequate written proof of the original purchase date and identification of the product. In the event that the original purchaser is unable to provide the original sales receipt, Trextar Ebikes reserves the right to determine in it's sole discretion what other written proof of the original purchase date and identification of the product is acceptable.