GENERAL:
Trextar products are warranted to be free from defects in materials and workmanship for a specific time period as set-out below in the ("Warranty Period"). Warranties extend only to the original purchaser of a Trextar Ebike product.
Trextar Factory warranty is restricted to parts only. Labour charges will be borne by the bike owner.
The relevant Warranty period commences on the original date of purchase. Within this period, Trextar Ebikes will at it's sole option, repair or replace any products or components which fail in normal use. With the exclusion of labour, such repair or replacement of parts will be made at no charge to the customer, provided that the customer shall be responsible for any transportation costs.
 
EXCLUSIONS:
This warranty does not cover failures due to normal wear, abuse, misuse or neglect. (including but not limited to the use of abrasives, moisture, corrosion, or any adverse reaction due to improper storage or use habits.)
Improper maintenance or failure to follow maintenance guidelines and/or instructions.
Failure to operate the product in accordance with the owners manual or any other additional instructions or information provided at the time of purchase or in subsequent communications with the original purchaser.
Accident or unauthorized alterations or repairs made or attempted by others.
Components subject to wear but not limited to: cosmetic components, belts, brake parts, bulbs, tires, filters, windshields, seats and discoloration from ultraviolet light. Products missing the model and/or serial number identification label will void this warranty.

REPAIRS: Repairs have a 60 day warranty. If the defective product is still within the Warranty Period, then the new warranty is 60 days from the date of repair or to the end of the original Warranty Period, whichever is longer.

DISCLAIMERS:
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER ORAL OR WRITTEN (OTHER THAN STATED HEREIN) AND WHETHER EXPRESS IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY, THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM PROVINCE TO PROVINCE.
IN NO EVENT SHALL TREXTAR EBIKES BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE MISUSE OR INABILITY TO USE THE PRODUCT OR FROM DEFECTS IN THE PRODUCT. THE EXCLUSIONS IN THIS PARAGRAPH SHALL NOT APPLY IN JURISDICATIONS WHERE APPLICABLE LAW DOES NOT ALLOW FOR THE EXCLUSIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. IN SUCH JURSIDICTIONS, THIS PARAGRAPH SHALL NOT APPLY, BUT THE REMAINING PROVISIONS OF THIS DOCUMENT SHALL REMAIN VALID.
 
Trextar retains the exclusive right to repair or replace the product or offer a full refund of the purchase price at it's sole discretion. SUCH REMEDIES SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.

CUSTOMER RESPONSIBILITIES: In additional to complying with all suggested maintenance guidelines and instructions, customers obligations shall include but shall not be limited to:  operating the product in accordance with the owner's manual or any additional instructions or information provided at the time of purchase or in subsequent communications to the purchaser from time to time, exhibit reasonable care in the use, operation, maintenance, general upkeep and storage of the product. Failure to comply with these requirements will void any applicable warranty.

LIST OF APPLICABLE "WARRANTY PERIODS": The following list contains the applicable Warranty Period for your Trextar Product.
  1. 2 YEAR: Complete bike frame.
  2. 1 YEAR: All electrical and mechanical parts.
  3. 14 DAYS: Trextar Chargers & batteries. All defective batteries, will be replaced during this 14-day Warranty Period.
  4. 60 DAYS: Additional Warranty Period of 60 days will apply to adjustments and replaced parts.
As the Warranty Period runs from the date of purchase and NOT from the date that the product is delivered, opened, assembled or first used, please ensure during this time period that your product or component has been assembled and tested for correction operation regardless of when you intend to actually use it. Claims made after the Warranty Period has expired will not be honored.
 
EXTENDED WARRANTY:
Your dealer may offer an extended wrap around warranty, ask for details.
 
PROOF OF PURCHASE/DOCUMENTATION:
Warranty coverage is conditional upon the original purchaser furnishing Trextar Ebikes or it's authorized third party service provider if applicable, with the original sales receipt or other adequate written proof of the original purchase date and identification of the product. In the event that the original purchaser is unable to provide the original sales receipt, Trextar Ebikes reserves the right to determine in it's sole discretion what other written proof of the original purchase date and identification of the product is acceptable.

Trextar Ebikes Privacy Statement

Trextar Ebikes is strongly committed to protecting the privacy of your personal information. This privacy statement explains Trextar Ebikes data collection and use practices with respect to its website (the “Site”). By using the pages in this site, you agree to the information collection and use practices described in this privacy statement.

1. Collection of Personal Information
We may ask you for information that personally identifies you (personal information) or allows us to contact you to provide a service or carry out a transaction that you have requested. The personal information we collect may include your name, your address, your credit card number, contact information and other information about products and/or services requested through the Site.

The Site may also collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the website from which you linked directly to the Site. This information is used, among other things, to help improve the Site, analyze use trends and administer the Site.

2. Use of Personal Information
Except as otherwise required by law, the personal information collected on this Site will be used solely to operate the Site and to provide the service(s) and/or product(s) or carry out the transaction(s) you have requested or authorized. In support of these purposes, Trextar Ebikes may use personal information to provide you with more effective customer service, to improve the Site and any related Trextar Ebikes products or services. In order to offer you a more consistent experience in your interactions with Trextar Ebikes, information collected by the Site may be combined with information collected in connection with other Trextar Ebikes products and services.

Trextar Ebikes occasionally hires other companies to provide limited services on our behalf, such as website hosting, mailing/shipping, etc.. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.

Trextar Ebikes may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Trextar Ebikes or the Site; or (b) protect and defend the rights or property of Trextar Ebikes and the Site.

3. Control of Personal Information
Except as otherwise described in this privacy statement, your personal information will not be shared outside of Trextar Ebikes and its subsidiaries and affiliates without your permission.

4. Security of Personal Information
Trextar Ebikes is strongly committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect personal information from unauthorized access, use, or disclosure.

5. Cookies
We use cookies on this Site to ensure the integrity of your transactions and to personalize the Site. A cookie is a small text file that is placed on your hard disk by a web page server and that helps the site to recall your specific information on subsequent visits. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

The use of cookies simplifies the process of delivering relevant content, eases site navigation, and provides other similar benefits to users of the Site. When you return to the Site, the information you previously provided can be retrieved, so you can easily use the Site's features. If you choose to decline cookies, you will not be able to fully experience the interactive features of the Site.

6. Links to Other Sites
This site contains links to other sites. Trextar Ebikes is not responsible for the privacy practices or the content of such Web sites.

7. Changes to this Statement
We reserve the right to update this privacy statement from time to time. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement, as amended from time to time.

8. Contact Information
Trextar Ebikes welcomes your comments regarding this privacy statement. If you believe that Trextar Ebikes has not adhered to this privacy statement, please contact us electronically at the following address, and we will use commercially reasonable efforts to promptly determine and remedy the problem:
E-Mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.